Additional information

  • In high season the rentals are from Saturday to Saturday.                                                                                                                                      In low season you can rent  some of our villas for a minimum of 2 nights. 
  • In each of the pages of our houses, you will find all the necessary information, as well as number of beds, number of bathrooms....  In any case, do not hesitate to contact us for additional information you may need, it will be a pleasure to help you. 
  • The check-in is between 16h to 21h                                                                                                                                                                            The check-out is before 10 am                                                                                                                                                                                          The check-in will be done in our office, located in Cala Canyelles. Our services are characterized by a personalized and direct service with our tenants, so we will be available for any questions or problems you may have during your holidays.                                                For arrivals outside the stipulated schedule,  it must be agreed before your arrival (This service has an additional cost).
  • During your stay do not hesitate to contact us to hire additional services: extra cleaning service, cook for a special night, taxi, tourist information, etc ... We will find a solution to your request, do not hesitate.
  • Animals are welcome, but unfortunately not all houses are accepted.                                                                                                                    Pets are not allowed in any of our villas without our consent, request it and we will include it in the rental contract.                                  It is completely prohibited to leave the pets alone (inside or outside) in our villas.
  • Our houses are located mainly in Lloret de Mar, in different urbanizations a few kilometers from the beach and the center in a quiet and residential areas. In any case, it is not our responsibility or from the owner if during your holidays have repairs or constructions in the nearby area.
  • In all our accomodations is required the payment of a deposit that will be returned, after the inspection of the house, in a maximum of 7 working days after your departure via bank transfer. 

    You can pay the deposit with credit card or cash during the check-in.                                                                                                            Claims will be accepted 24 hours after check-in. In this case, we will solve them as quickly as possible.
  • The house that you have rented will be cleaned and will be checked and prepared the day of your arrival. We hire professional companies, and maintain a high level of cleanliness. On the day of the check out, you must leave the house in the same conditions you found it. You have to tidy up the kitchen, empty the dishwasher, throw the garbage, clean the barbecue, etc...                                The sheets and towels, please leave them next to the entrance door. In cases where the house is returned in poor condition, a penalty will be charged on the deposit.
  • Our accommodations have a maximum capacity that can not be ecxeeded. Do not hesitate to contact us if your group is bigger than the one allowed in the house, we will look for a solution. In the rental contract you will find the number of people authorized to stay in the house. Any notice of over-occupancy of the house, will have high penalties on bail as well as immediate expulsion.
  • Linen and towels: all homes have pillows and blankets or blankets on all beds. We have at your disposal the rental of sheets and towels for your stay. Do not hesitate to let us know before your arrival to guarantee availability.

 

  • The cleaning and maintenance of the pool will be done weekly by our staff, usually early in the morning, but it is not always possible. Maintenance personnel always have access outside of the house to perform their maintenance tasks, pool or gardens during morning or afternoon.
  • To make a reservation for one of our accommodations: fill in the form that you will find at the end of each accommodation or send us an e-mail. During the reservation, we will ask you your scanned identity cards or passports, according to the current Laws of Tourist Accommodation of Catalonia, we must have our registered tenants.                                                                                                  Until we do not receive the amount of the reservation in our bank account and the signed contract the book is not confirmed.        Once the reservation is confirmed, you will receive a confirmation email with all the necessary information for the day of arrival.
  •  According to the law 5/2012 a new tax is applied on stays of tourist accommodations for the 16-year-old elderly: 1€ / person / day. With a maximum of 7 days. The above mentioned valuation is not included in any case in the price of the rent and the day of the arrival must pay in cash.