booking Additional informations:

  • In high season the rentals are from Saturday to Saturday.                                                                                                                                      In low season you can rent  some of our villas for a minimum of 2 nights. 
  • In each of the pages of our accommodations, you will find all the necessary information, as well as number of beds, number of bathrooms....  In any case, do not hesitate to contact us for additional information you may need, it will be a pleasure to help you. 
  • The check-in is between 16h to 20h.                                                                                                                                                                            The check-out is before 10h                                                                                                                                                                                          For arrivals outside the stipulated schedule (maximum 12 a.m) it must be agreed before your arrival (this service has an additional cost).                                                                                                                                                                                                                                      The check-in will be done in our office, located in Cala Canyelles. Our services are characterized by a personalized and direct service with our tenants, so we will be available for any questions or problems you may have during your holidays.                                            Due to the large volume of work we have on Saturdays in high season, the months of June, July and August mainly, (we only have 6 hours to clean, prepare and review in detail before the arrival of the next customers), it is not possible to check-in before 16h or Check-out after 10h. 
  • During your stay do not hesitate to contact us to hire additional services: extra cleaning service, cook for a special night, taxi, tourist information, etc ... We will find a solution to your request, do not hesitate.
  • Animals are welcome, but unfortunately not all houses are accepted.                                                                                                                    Pets are not allowed in any of our villas without our consent, request it and we will include it in the rental contract.                                  It is completely prohibited to leave the pets alone (inside or outside) in our villas.
  • Our houses are located mainly in Lloret de Mar, in different urbanizations a few kilometers from the beach and the center in a quiet and residential areas. In any case, it is not our responsibility or from the owner if during your holidays have repairs or constructions in the nearby area.                                                                                                                                                                                                               
  • Our agency will not be responsible if the measurements of the parking spaces included in the our houses, are not enough for your car. In any case, most of our homes are located in very quiet residential areas, with no inconvenience to park on the street.
  • In all our accomodations is required the payment of a deposit that will be returned, after the inspection of the house, in a maximum of 7 working days after your departure via bank transfer. 

    You can pay the deposit with credit card or cash during the check-in.                                                                                                            Claims will be accepted 24 hours after check-in. In this case, we will solve them as quickly as possible.                                                           
  • Almost all our accommodations have free WIFI internet connection.                                                                                                                      We remember you that are not connections in any case of Fiber Optic connection, but it is a sufficient connection to navigate in Internet, whatsapp, google or skype ..... The speed depends on the situation of the house and the persons connected to the network in the zone, but approximately they are between 1Mb and 3Mb.                                                                                                                            In the case that the house does not have it, we can not do anything to solve it (it depends on many factors such as problems with coverage).
  • The house that you have rented will be cleaned and will be checked and prepared the day of your arrival. We hire professional companies, and maintain a high level of cleanliness. On the day of the check out, you must leave the house in the same conditions you found it. You have to tidy up the kitchen, empty the dishwasher, throw the garbage, clean the barbecue, etc...                                The sheets and towels, please leave them next to the entrance door. In cases where the house is returned in poor condition, a penalty will be charged on the deposit.
  • Our accommodations have a maximum capacity that can not be ecxeeded. Do not hesitate to contact us if your group is bigger than the one allowed in the house, we will look for a solution. In the rental contract you will find the number of people authorized to stay in the house. Any notice of over-occupancy of the house, will have high penalties on bail as well as immediate expulsion.
  • Linen and towels: all homes have pillows and blankets or blankets on all beds. We have at your disposal the rental of sheets and towels for your stay. Do not hesitate to let us know before your arrival ( minimum 2 weeks before, in high season) to guarantee availability.                                                                                                                                                                                                                                
  • Cots and baby chair: We have at your disposal the rental of cots (they are folding cradles, travel) or baby seats.                                    The prices are: cots 25€/stay or baby chair 20€/stay. We have a limited units, so please make a reservation with enough time to ensure availability.                   
  • The cleaning and maintenance of the pool will be done weekly by our staff, usually early in the morning, but it is not always possible. Maintenance personnel always have access outside of the house to perform their maintenance tasks, pool or gardens during morning or afternoon.                                                                                                                                                                                                                   
  • All our accommodations have a fully equipped kitchen with all the utensils to spend your holidays. Upon arrival, you will find a welcome kit with: 1 toilet paper for each bathroom, 1 scourer, 1 kitchen towel, 1 garbage bag, 2 dishwasher tablets, coffee paper filters, shower mat in each bathroom. For more specific questions of each accommodation, do not hesitate to contact us.                                                                                      
  • Vacances & Villas Lloret will not be responsible for any variation or change in the descriptions or facilities of the accommodations. Sometimes there may be certain variations for different reasons that we are not responsible in any case.                                                      
  •  According to the law 5/2012 a new tax is applied on stays of tourist accommodation for people over 16 years: 1€/person/day. With a maximum of 7 days. This rate is not included in the rental price and must be paid in cash on the day of arrival.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        To make a reservation for one of our Villas or Apartments:                                                                                                                               Send us a message to our mail or call us by phone indicating:
  • Name, dates of your stay, and name of accommodation. We will give you availability and prices.                                       
  • During the reservation process, we will ask you to send us your identity cards or passport scanned, of all the persons that will be staying in the house, according to the current Laws of Tourist Accommodation of Catalonia. We must have our registered tenants.
  • When we receive the identity cards or passports, we will send you the rental agreement next to our bank details.
  • Once we have received the signed contract and the amount of the reservation, we will send you the booking confirmation document and the reservation will be confirmed.                                                                                                                                                                                                                                                                                                                                                                                                                           * Until we do not receive the amount of the reservation in our bank account and the signed contract the reservation is not confirmed in any case.