In all our accommodations a deposit must be paid: it will be charged by credit card during check-in or we will block the amount of the credit card. This amount will be returned or un-blocked 7 days after checking that the house is in the same condition it was delivered. Claims will be accepted within 24 hours of check-in. In this case, we will solve them as quickly as possible.
According to the law 5/2012 a new tax is applied on stays of tourist accommodation for people over 16 years: 1€/person/day. With a maximum of 7 days. This rate is not included in the rental price and must be paid in cash on the day of arrival.
To make a reservation for one of our Villas or Apartments: To book a house contact us through the form, email or phone.
To confirm a reservation, the first payment of 30% must be in our bank account within 3 days of signing the contract. This payment may be done by bank card or bank transfer.
The final payment must be paid 8 weeks before the start of your rental. Do not worry as we will send you a reminder by email with all the information. If payment of the final balance is not forthcoming by the due date, we reserve the right to re-let the property.
In the event that your arrival is within 8 weeks of the reservation date, payment of 100% of the total amount is required. If the final balance payment is not made on the due date, we reserve the right to re-rent the property and to cancel the reservation without complaint or claim. In the case of payments agreed on the day of arrival, we inform that in the event that the tenant does not appear at our offices to make the agreed payment, Vacances & Villas Lloret (his representative) will claim the amount to the extent that it deems appropriate, together with the damages that for this reason it may have been caused by the tenant.
Please note that until we receive the amount of the reservation in our bank account and the contract signed the reservation is in no case confirmed.
If you wish to pay by credit card: please note that the surcharge is 2% on the price to be paid.
According to Catalan legislation, we are obliged to send to the police a record of all the people staying. During the reservation process, you will have to register all the people traveling in your group (including children and babies), we will tell you what we need. . In the case of children without an identity card or passport, we will need the family book data.
EXPENSES FOR RESERVATION ANNULMENT:
Cancellation by the tenant:
If a tenant finds it necessary to cancel a reservation before the start of the rental period, they must notify us immediately. Cancellations must be made in writing by sending a message to our e-mail or telephone and also in a message (e-mail). The cancellation will be subject to the following conditions:
-60+ days notice before arrival date: 30% loss of total rental sum.
-60 to 30 days notice before arrival date : 100% loss of total rental sum.
We recommend our clients take out travel insurance at the time of booking to protect themselves if it is necessary to cancel their holidays.
Cancellation by Vacances & Villas Lloret:
If any circumstance requires the cancellation of a house already rented for the holidays, the tenant will receive a direct notification and, if possible, an alternative will be offered. If the tenant does not accept this alternative, or if it is not possible to offer an alternative, the total amount already paid by the tenant will be returned immediately. The tenant cannot claim Vacances & Villas Lloret any other amount.
To receive additional information and a detailed budget, please fill in the following form:
Contacto / contact:
Tel: +34 675 08 63 45
Dirección: C/ Ronda d'Europa, 22. Cala Canyelles.
17310 Lloret de Mar
Lunes a Viernes: 9'30h - 13h
15h - 20h : horas concertadas
afternoon arranged hours
Sábados: 9'30h - 13h
Horario check-in /check-in schedule: 16h - 21h.